Returns & Exchanges
At Ecolino.ro, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, you can return them within 14 days of receipt for a full refund or exchange.
Initiate Your Return
Log into your Ecolino account or visit our contact page to submit a return request with your order number and the reason for the return.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags are attached and the products are in unused, resaleable condition.
Ship the Items
Affix the provided return shipping label to your package and drop it off at the nearest authorized courier point or scheduled pickup location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing