Frequently Asked Questions
Everything you need to know about shopping with Ecolino.
What are the available payment methods?
We accept a variety of payment methods including credit/debit cards (Visa, Mastercard), bank transfers, and cash on delivery for orders within our standard shipping zones.
How long does shipping take?
Standard delivery typically takes between 1 to 3 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.
What is your return policy?
If you are not completely satisfied with your purchase, you can return the items within 14 days of receipt. Products must be unused, in their original packaging, and accompanied by proof of purchase.
Do you offer international shipping?
Currently, Ecolino.ro focuses on domestic deliveries. Please check our shipping page for updates regarding future international expansion and specific regional coverage.
How can I track my order?
After your order is processed, we will send an email containing a direct link to the courier's tracking portal. You can also view your order status by logging into your account on our website.
Are the products on Ecolino.ro authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and reputable manufacturers.